skip to content

Feedback on Framework Suppliers - OPEX

Complete this worksheet if you receive goods or services from a framework supplier and can comment on their performance  

Enter your details into the boxes.  For each question select the statement that relates to the level of supplier performance that most closely matches your experience with the supplier.  Please provide comments supporting your assessment, these are very useful when giving feedback to the supplier and help target areas for improvement or commendation. When complete press SUBMIT to send the completed questionnaire to SW Supplier Development.  Many thanks for taking the time to give your feedback which is a fundamental part of SW's supplier development programme.. 
 
Name
Email
Supplier Name
Goods / Services Supplied
 
Delivery of Product/Service to Agreed Timescales
Supplier consistently achieves excellent compliance
Supplier consistently achieves satisfactory compliance
Supplier achieves limited compliance
Supplier consistently fails to achieve compliance
Question not applicable to this project OR not enough evidence to answer
Comments
Supplier Initiated Improvements
Supplier is consistently proactive in challenging existing Scottish Water processes and presents solutions such as new technology, product substitutions and process improvements which lead to efficiency savings
Supplier sometimes challenges existing Scottish Water processes and presents solutions such as new technology, product substitutions and process improvements which lead to efficiency savings
Supplier rarely challenges existing Scottish Water processes and presents solutions such as new technology, product substitutions and process improvements which lead to efficiency savings
Supplier never challenges existing Scottish Water processes and presents solutions such as new technology, product substitutions and process improvements which lead to efficiency savings
Question not applicable to this project OR not enough evidence to answer
Comments
Quality of Product/Service
Supplier consistently demonstrates an excellent quality of service or product
Supplier consistently demonstrates a satisfactory quality of service or product
Supplier sometimes demonstrates a satisfactory quality of service or product
Supplier seldom (if ever) demonstrates a satisfactory quality of service or product
Question not applicable to this project OR not enough evidence to answer
Comments
Supplier Support - Technical Ability
Supplier consistently demonstrates an excellent capability in their technical resources and knowledge
Supplier consistently demonstrates satisfactory capability in their technical resources and knowledge
Supplier sometimes demonstrates capability in their technical resources and knowledge
Supplier seldom (if ever) demonstrates a capable technical resource or knowledge
Question not applicable to this project OR not enough evidence to answer
Comments
Supplier Support - Responsiveness
Supplier reacts immediately when an issue has been identified and works proactively to solve it
Supplier reacts within a reasonable timeframe when an issue is identified and works proactively to solve it
Supplier reacts eventually when an issue is identified and works to solve it
Supplier only reacts to an issue if Scottish Water apply pressure
Question not applicable to this project OR not enough evidence to answer
Comments
Ease of Contact
Supplier has dedicated Scottish Water team with expert knowledge of product, account & market whom can be contacted immediately when required
Supplier has trained sales staff with access to expert knowledge of product and account & market, who can be contacted within a reasonable time frame
Supplier has sales staff with little knowledge of product, account & market which are difficult to reach
Question not applicable to this project OR not enough evidence to answer
Comments
Health & Safety/Security/Environmental
Supplier always conforms and has a demonstrated proactive approach to statutory and specific health safety, security & environmental requirements
Supplier always conforms to statutory and specific health safety, security & environmental requirements
Supplier mostly conforms to statutory and specific health safety, security & environmental requirements
Supplier fails to conform to statutory & specific health safety, security & environmental requirements
Question not applicable to this project OR not enough evidence to answer
Comments
Additional Comments not Covered by the Above:
Comments
Report A Leak

Determined to be the Best Value For Money Water Company in the UK