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Construction / Delivery Phase

Complete this worksheet if you are responsible for managing the delivery/installation of equipment/services by a framework supplier, e.g. project manager, site manager, etc  

Enter your details into the boxes.  For each question select the statement that relates to the level of supplier performance that most closely matches your experience with the supplier.  Please provide comments supporting your assessment, these are very useful when giving feedback to the supplier and help target areas for improvement or commendation. When complete press SUBMIT to send the completed questionnaire to SW Supplier Development.  Many thanks for taking the time to give your feedback which is a fundamental part of SW's supplier development programme..
 
Name
Email
Organisation
Supplier Name
Goods/Services Supplied
Project Name and Autocode
(if appropriate)
 
Understanding of Requirements (agreeing scope)
Supplier quickly understands scope, engages to inform / improve the given requirements and reaches agreement timeously
Supplier quickly understands scope and reaches agreement timeously
Supplier understands scope but requires clarifications and is slow to reach agreement
Supplier does not demonstrate that they understand the scope and require resource to provide explanations and checks on their understanding
Question not applicable to this project OR not enough evidence to answer
Comments
Delivery of Equipment/Service to Agreed Timescales
Supplier consistently achieves excellent compliance
Supplier consistently achieves satisfactory compliance
Supplier achieves limited compliance
Supplier consistently fails to achieve compliance
Question not applicable to this project OR not enough evidence to answer
Comments
Quality of Work Carried Out
Supplier consistently demonstrates an excellent quality of work
Supplier consistently demonstrates a satisfactory quality of work
Supplier sometimes demonstrates a satisfactory quality of work but sometimes requires remedial actions/supervision
Supplier seldom (if ever) demonstrates a satisfactory quality of service or product
Question not applicable to this project OR not enough evidence to answer
Comments
Supplier Support - Technical Ability
Supplier consistently demonstrates an excellent capability in their technical resources and knowledge
Supplier consistently demonstrates satisfactory capability in their technical resources and knowledge
Supplier sometimes demonstrates capability in their technical resources and knowledge
Supplier seldom (if ever) demonstrates a capable technical resource or knowledge
Question not applicable to this project OR not enough evidence to answer
Comments
Supplier Support - Responsiveness
Supplier reacts immediately when an issue has been identified and works proactively to solve it
Supplier reacts within a reasonable timeframe when an issue is identified and works proactively to solve it
Supplier reacts eventually when an issue is identified and works to solve it
Supplier only reacts to an issue if pressure is applied
Question not applicable to this project OR not enough evidence to answer
Comments
Quality of Documentation
Supplier provides accurate, comprehensive documentation timeously and compliant with the SW specification
Supplier provides accurate, comprehensive documentation mostly on time and mostly compliant with the SW specifcation
Supplier provides required information eventually but requires support to achieve compiance with the SW specification
Supplier only provides the required information in the right format after significant chasing and support
Question not applicable to this project OR not enough evidence to answer
Comments
Health & Safety/Security/Environmental
Supplier always conforms and has a demonstrated proactive approach to statutory and specific health safety, security & environmental requirements
Supplier always conforms to statutory and specific health safety, security & environmental requirements
Supplier mostly conforms to statutory and specific health safety, security & environmental requirements
Supplier fails to conform to statutory & specific health safety, security & environmental requirements
Question not applicable to this project OR not enough evidence to answer
Comments
Ability to react flexibly in the performance of the contract
Supplier always adopts a flexible approach
Supplier usually adopts a flexible approach
Supplier seldom adopts a flexible approach
Supplier fails to adopt a flexible approach
Question not applicable to this project OR not enough evidence to answer
Comments
Value for Money
Supplier is excellent value for money
Supplier is reasonable value for money
Supplier is poor value for money
Supplier is definitely overcharging for the good/service provided
Question not applicable to this project OR not enough evidence to answer
Comments
Additional Comments not Covered by the Above:
Comments
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