Annual Report and Accounts 2008/09

Record investment and performance across Scotland for our customers

June 25, 2009

Scottish Water’s Annual Report and Accounts for 2008/09 reports a record year for delivering benefits for our customers.

The report, which was laid before Parliament on Thursday, 25 June, highlights that 2008/09 has been a record year of delivering benefits for our customers as we continue to serve Scotland and deliver the improvements needed in the water industry.

In 2008/09 we have delivered £687 million of capital investment, one of the biggest investment programmes in the UK, reduced leakage by 122 million litres a day and made major improvements to our customer service.

This has resulted in the benefits of clearer, fresher drinking water for more than a million people, a greener environment and further progress in our aim to provide one of the best values services to our customers.

The average charge to household customers is £324 for water and waste water services – lower than seven of the companies south of the border.

Richard Ackroyd, Chief Executive, said “This was my first full year at the helm of the fastest improving water company in the UK. I am pleased to be able to report even more progress. There is still much work to be done. I want Scottish Water to be an industry, providing the best service to all our customers across Scotland.”

You can find out about our Annual Report and Accounts 2008/09 Highlights by clicking here.

If you would like to view and/or download the full Annual Report and Accounts 2008/09 then click here.