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Customer Service Helpline – 0845 601 8855
Scottish Water operates a Customer Helpline to handle any of your service enquiries.

Emergency Helpline – 0845 600 8855
In case of an emergency, please contact our 24 hour Emergency Helpline to enable us to help as soon as possible
Check if you are experiencing an unexpected loss of supply or emergency, check if it is on our current service updates page

Special Assistance Helpline - 0845 601 8855
If you have a special need, such as a disability or medical condition, contact us to have your name placed on our register. We can then provide services aimed at helping to make your life easier.

Calls will be recorded for quality or training purposes

Make a complaint about our services

You can also report a problem, or contact us using our Feedback form. You can also drop us an email

You can write to us at the following addresses:

General Enquiries:
Scottish Water
PO Box 8855
Edinburgh
EH10 6YQ
customer.service@scottishwater.co.uk
Tel: 0845 601 8855

Head Office
Castle House
6 Castle Drive
Carnegie Campus
Dunfermline
KY11 8GG