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Commissioning Phase

Complete this worksheet if you work with framework suppliers to commission equipment or are a SW employee interacting with framework suppliers as part of the handover of a completed project/site.

Enter your details into the boxes.  For each question select the statement that relates to the level of supplier performance that most closely matches your experience with the supplier.  Please provide comments supporting your assessment, these are very useful when giving feedback to the supplier and help target areas for improvement or commendation. When complete press SUBMIT to send the completed questionnaire to SW Supplier Development.  Many thanks for taking the time to give your feedback which is a fundamental part of SW's supplier development programme..

Name
Email
Organisation
Supplier Name
Goods/Services Supplied
Project Name and Autocode
(if appropriate)
 
Performance of equipment
Equipment is suitable and performs excellently
Equipment is suitable and performs satisfactorily
Equipment is suitable but performs poorly
Equipment is not suitable for the requirement
Question not applicable to this project OR not enough evidence to answer
Comments
Quality of Installation Work (if carried out by the supplier)
Installation quality is excellent
Installation quality is satisfactory
Installation quality is mostly satisactory, some snagging required
Installation quality is poor
Question not applicable to this project OR not enough evidence to answer
Comments
Delivery of Actions to Agreed Timescales
Supplier always delivers to timescales
Supplier mostly delivers to timescales
Supplier delivers to timescales more often than not
Supplier rarely delivers to timescales
Question not applicable to this project OR not enough evidence to answer
Comments
Supplier Support - Technical Ability
Supplier consistently demonstrates an excellent capability in their technical resources and knowledge
Supplier consistently demonstrates satisfactory capability in their technical resources and knowledge
Supplier sometimes demonstrates capability in their technical resources and knowledge
Supplier seldom (if ever) demonstrates a capable technical resource or knowledge
Question not applicable to this project OR not enough evidence to answer
Comments
Quality of Documentation
Supplier's Documentation is accurate, comprehensive, clear and easy to use
Supplier's Documentation is mostly accurate, comprehensive, clear and easy to use
Supplier's Documentation is adequate
Supplier's Documentation is poor
Question not applicable to this project OR not enough evidence to answer
Comments
Supplier Support - Responsiveness
Supplier reacts immediately when an issue has been identified and works proactively to solve it
Supplier reacts within a reasonable timeframe when an issue is identified and works proactively to solve it
Supplier reacts eventually when an issue is identified and works to solve it
Supplier only reacts to an issue if pressure is applied
Question not applicable to this project OR not enough evidence to answer
Comments
Ownership of Problems
Supplier takes full ownership of problems and proactively resolves them
Supplier takes ownership of problems and eventually resolves them
Supplier avoids ownership of problems unless demonstratably caused by them
Supplier avoids ownership of problems, seeking to blame others
Question not applicable to this project OR not enough evidence to answer
Comments
Health & Safety/Security/Environmental
Supplier always conforms and has a demonstrated proactive approach to statutory and specific health safety, security & environmental requirements
Supplier always conforms to statutory and specific health safety, security & environmental requirements
Supplier mostly conforms to statutory and specific health safety, security & environmental requirements
Supplier fails to conform to statutory & specific health safety, security & environmental requirements
Question not applicable to this project OR not enough evidence to answer
Comments
Value for Money
Supplier is excellent value for money
Supplier is reasonable value for money
Supplier is poor value for money
Supplier is definitely overcharging for the good/service provided
Question not applicable to this project OR not enough evidence to answer
Comments
Additional Comments not Covered by the Above:
Comments
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